Refunds
Because our products are bespoke and individually-printed, no refunds are possible after they have been made-to-order.
There is however, a very narrow time window between order placement and before an item is actually printed during which refunds are still possible:
24-Hour Refunds
Customers can only receive refunds provided that they contact Biblical Greek T-Shirts within 24 hours of placing their orders.
24-hour refunds to your credit card are generally issued and processed instantaneously by our payment processor after we receive your request. However, please allow two days in case there are issues with our payment processor.
Replacement Policies
Misprinted / Damaged / Defective Items
Claims for these items must be made within 4 weeks of receiving the product. Quality Control failures on the part of the printer will be replaced at our expense.
Items Lost In The Mail
Claims for these items must be made within 4 weeks of the estimated delivery date. Lost items will be replaced at our expense.
Expected Replacement Time
Please see our Shipping page for expected shipping times for replacement goods.
Returns
Misprinted, damaged, or defective items may be returned to our printer.
However, before returning any item, please email us via our Contact page or at Customer Service.
When contacting us, please include your order # as well as the nature of problem.
Note that it is not possible for customers to receive size exchanges or to receive refunds for buyer’s remorse.
Items returned due to incorrect address
Please verify that your shipping address on the checkout page is correct.
If you provide us with a wrong shipping address, your shipment may be returned to our printers. In such cases, we will attempt to contact you via email for your correct address. However, you will be responsible for reshipment costs.
Items returned due to being unclaimed
Please do not place your order prior to taking a long out-of-town vacation. Should this occur, you will be responsible for reshipment costs.
Items which are delivered correctly but not claimed by the customer may be returned to our printers. Here too, we will attempt to inform you of the situation via email. When this happens, you will be liable for all reshipment costs.
